Customer Care Executives

The Customer Service Executive is responsible for attending to walk-in customers, educating and promoting products, and closing sales within the showroom. The role focuses on delivering excellent customer service, achieving sales targets, maintaining showroom standards, and supporting overall business growth

1. Sales & Customer Service

• To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To convert all potential prospects from walk-in customers to sales.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• To generate daily footfall/Sales reports and share them with Supervisors.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop, grow and manage the roof installers scheme (Fundi program).
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.

2. Showroom Management

• Ensure products are well displayed, clean, and properly arranged.
• Maintain showroom cleanliness and an attractive presentation at all times.
• Monitor stock levels and report low or fast-moving items.
• Conduct stock-taking and inventory control to ensure stock integrity.
• Ensure strict adherence to the sales procedure and processes

A Bachelor’s Degree or Diploma from a recognized government institution.

A minimum of 3 years’ experience in building/construction sector or relevant experience gained in any commercial area or customer facing role.

Demonstrated passion for sales & customer service.

Computer literacy in Microsoft Office and statistical data packages.

Proficiency in local languages within the business area (Runyakitara, Luo/Langi, Luo/Acholi, Lusoga)

Strong communication and negotiation skills.

Customer orientation and ability to adapt and respond to all customers.

Ability to work under pressure and meet sales targets.

Positive attitude

Fast paced and prompt

Achievement oriented

Energetic and enthusiastic

Honesty and integrity